Refund policy

RETURN, REFUND, AND CANCELLATION POLICY

Last updated: August 4, 2026

Texas Growth Co. provides professional services, digital strategy, website work, marketing support, automation, and custom software. Because our work is service-based and often begins shortly after purchase, this policy differs from a retail product return policy.

FIRST-MONTH PLAN PURCHASES
A plan purchase through this website covers the first month of service and reserves onboarding capacity. The exact scope, schedule, responsibilities, and any ongoing billing arrangement are confirmed during onboarding before recurring charges begin.

 

RECURRING PAYMENT REMINDERS
For every recurring subscription charge, Texas Growth Co. will send a reminder email at least 10 calendar days before the scheduled payment date. The reminder will identify the subscription, the amount and scheduled charge date, and provide clear options to contact us, pause the subscription, or cancel the subscription. Customers may use their Shopify customer account to pause or cancel directly, or may contact Texas Growth Co. through the Contact page for assistance. To prevent the next scheduled charge, the pause or cancellation must be completed before that charge is processed. Pausing or canceling stops future billing as described in the subscription terms; it does not automatically refund a payment that has already been processed.

 

RECURRING PAYMENT REMINDERS
For every recurring subscription charge, Texas Growth Co. will send a reminder email at least 10 calendar days before the scheduled payment date. The reminder will identify the subscription, the amount and scheduled charge date, and provide clear options to contact us, pause the subscription, or cancel the subscription. Customers may use their Shopify customer account to pause or cancel directly, or may contact Texas Growth Co. through the Contact page for assistance. To prevent the next scheduled charge, the pause or cancellation must be completed before that charge is processed. Pausing or canceling stops future billing as described in the subscription terms; it does not automatically refund a payment that has already been processed.

CANCELLATION BEFORE WORK BEGINS
You may request cancellation before onboarding or substantive work begins. If no discovery, strategy, setup, creative, technical, or administrative work has begun, we will refund the amount paid, less any non-refundable third-party processing fees that we cannot recover.

AFTER WORK BEGINS
Once work has begun, amounts paid are generally non-refundable because they compensate Texas Growth Co. for reserved capacity and work already performed. At our discretion, we may issue a partial refund for the unused portion of a service period after deducting completed work, committed costs, and non-refundable third-party expenses.

ONGOING MONTHLY SERVICES
Ongoing services may be canceled by written notice through the website contact form or the email address shown on our website. Cancellation stops future billing after the current paid service period. Unless a separate written agreement states otherwise, there is no long-term commitment. Fees already paid for the current service period are not prorated, and services continue through the end of that period.

CUSTOM PROJECTS AND DEPOSITS
Custom websites, applications, campaigns, automation projects, and other defined-scope work may require a deposit or milestone payments. Deposits and completed milestones are non-refundable once the associated work has begun. Any project-specific proposal or statement of work controls if it conflicts with this general policy.

THIRD-PARTY COSTS
Domain registrations, hosting, software subscriptions, advertising spend, stock assets, printing, platform fees, and other third-party charges are non-refundable once purchased or committed.

CLIENT DELAYS
Timelines depend on timely access, content, approvals, and feedback. Client-caused delays do not create an automatic right to a refund. We may reschedule or pause work if required information is not provided.

HOW TO REQUEST A CANCELLATION OR REFUND
Contact Texas Growth Co. through the Contact page at TexasGrowthCo.com. Include your name, business name, order number, and the reason for your request. We will review the request and respond within five business days.

Nothing in this policy limits any rights that cannot legally be waived.

RECURRING PAYMENT REMINDERS
For every recurring subscription charge, Texas Growth Co. will send a reminder email at least 10 calendar days before the scheduled payment date. The reminder will identify the subscription, the amount and scheduled charge date, and provide clear options to contact us, pause the subscription, or cancel the subscription. Customers may use their Shopify customer account to pause or cancel directly, or may contact Texas Growth Co. through the Contact page for assistance. To prevent the next scheduled charge, the pause or cancellation must be completed before that charge is processed. Pausing or canceling stops future billing as described in the subscription terms; it does not automatically refund a payment that has already been processed.